Product Support Analyst Graduate

CSG

Centurion, ZA
Central daylight time zone (us hours) - 3pm to 11pm sast
South african citizenship or valid id
Undergraduate qualification in it or business
Proficiency in microsoft office suite
CSG is seeking a Product Support Analyst Graduate for a 12-month program based in Centurion, South Africa. The role involves providing customer support, managing incidents, and collaborating with the Service Desk Team, ideal for candidates with a background in IT or business

Job Summary

  • This role is part of the 2026 Graduate Program running for 12 months within the Service Desk Team.
  • The successful candidate will serve as the first point of contact for customers, handling inquiries, creating tickets, and escalating incidents as needed.
  • CSG values diverse perspectives and aims to make ordinary customer experiences extraordinary through the power of its people.

Matching Summary

Match Score: 85

CSG is seeking a Product Support Analyst Graduate for a 12-month program based in Centurion, South Africa. The role involves providing customer support, managing incidents, and collaborating with the Service Desk Team, ideal for candidates with a background in IT or business.

Skills & Requirements

Must-have

  • South African citizenship or valid ID
  • Undergraduate qualification in IT or Business
  • Proficiency in Microsoft Office suite
  • Reliable internet connection and backup power
  • Experience in customer service environments

Nice-to-have

  • Exposure to accounting or finance domains
  • Analytical attitude and problem-solving skills
  • Ability to work US hours (3pm - 11pm SAST)
  • Team player with diversity and inclusion mindset
  • Growth driver adaptable to changing needs

Key Requirements

  • South African Citizen/Valid SA ID required
  • Undergraduate degree in IT Helpdesk or Business field
  • Must have stable internet and backup power

Work Rights

Must be South African Citizen or hold Valid SA Identification Document

Tailored Resume

Cover Letter