Customer Success Manager - Service Autopilot

Xplor Technologies

Atlanta, GA, United States
Base: $65,000–$70,000 usd; bonus/equity: quarterly...
On-site
Customer success management
Client relationship building
Software adoption and retention
Xplor provides cloud-based technology solutions that help small and medium-sized businesses manage and grow efficiently, focusing on secure and transparent payment processing

Job Summary

  • Xplor provides cloud-based technology solutions that help small and medium-sized businesses manage and grow efficiently, focusing on secure and transparent payment processing.
  • The Customer Success Manager will be the main client contact, driving adoption, retention, and satisfaction while supporting business growth for lawn care and cleaning entrepreneurs.
  • Employees benefit from paid parental leave, social impact days, learning resources, diversity initiatives, mental health support, and flexible working arrangements.

Matching Summary

Xplor provides cloud-based technology solutions that help small and medium-sized businesses manage and grow efficiently, focusing on secure and transparent payment processing.

Salary

Base: $65,000–$70,000 USD; Bonus/Equity: Quarterly commission plan; Benefits: Paid parental leave, social impact days, learning resources, mental health support, flexible work

Skills & Requirements

Must-have

  • Customer Success Management
  • Client Relationship Building
  • Software Adoption and Retention
  • Troubleshooting Product Issues
  • Hybrid Work Model
  • Microsoft Office Proficiency

Nice-to-have

  • Experience with Salesforce
  • Experience with Gainsight
  • Experience with Salesloft
  • Strong Communication Skills
  • Problem-solving Skills
  • Fast-paced Environment Adaptability
  • Revenue Generation Background
  • Commitment to Diversity and Inclusion

Key Requirements

  • 3+ years Customer Success or Account Management experience
  • Experience with small to mid-sized and enterprise businesses
  • Legal authorization to work in the United States

Work Rights

Must be legally authorized to work in the US

Tailored Resume

Cover Letter