Credit Welfare Agent

Octopus Energy

Glasgow, GB
On-site
Compassionate and resilient personality
Field-based lone working capability
Strong communication and listening skills
Octopus Energy is seeking a compassionate and resilient Credit Welfare Agent in Glasgow to support customers in debt through home visits and sustainable repayment plans. The role emphasizes problem-solving, communication, and the ability to empathize with customers in challenging financial situations

Job Summary

  • You will be the face of Octopus completing welfare-focused home-visits to customers in debt.
  • The role involves gathering information and helping customers set up sustainable repayment plans.
  • This is primarily a field-based position requiring you to meet customers where they are.

Matching Summary

Match Score: 85

Octopus Energy is seeking a compassionate and resilient Credit Welfare Agent in Glasgow to support customers in debt through home visits and sustainable repayment plans. The role emphasizes problem-solving, communication, and the ability to empathize with customers in challenging financial situations.

Skills & Requirements

Must-have

  • Compassionate and resilient personality
  • Field-based lone working capability
  • Strong communication and listening skills

Nice-to-have

  • Problem-solving mindset for debt situations
  • Ability to set up sustainable repayment plans
  • Experience with desk-based phone interactions

Key Requirements

  • Resilience and compassion required
  • Willingness to work alone in the field

Work Rights

Not specified

Tailored Resume

Cover Letter