Service Delivery Lead (apps & Plm Crt)

Airbus India Private Limited

India
Not specified; not specified; not specified
**
Servicenow incident management
Sccm application packaging
Plm catia rollout management
** Airbus India Private Limited is seeking a Service Delivery Lead for their Digital Workplace Applications and Store team, focusing on PLM services and application management. The ideal candidate will have a background in IT, strong communication skills, and experience in service delivery management, particularly within large-scale environments. **

Job Summary

  • The role focuses on managing day-to-day operations for Workplace Applications and Store Products with a specific emphasis on PLM Services.
  • Candidates must ensure service delivery meets all OLA/SLA targets while maintaining high levels of customer satisfaction across global teams.
  • This position requires overseeing the full lifecycle of application deployments including Level 1, Level 2, and Level 3 support tiers.

Matching Summary

Match Score: 75

** Airbus India Private Limited is seeking a Service Delivery Lead for their Digital Workplace Applications and Store team, focusing on PLM services and application management. The ideal candidate will have a background in IT, strong communication skills, and experience in service delivery management, particularly within large-scale environments. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • ServiceNow Incident Management
  • SCCM Application Packaging
  • PLM CATIA Rollout Management
  • SLA/OLA Target Maintenance
  • Level 1-3 Support Lifecycle
  • Security Compliance Reporting

Nice-to-have

  • PowerShell Scripting Experience
  • ITIL V4 Foundation Certification
  • CAD Tools Familiarity
  • Cloud Hosting Knowledge AWS Azure
  • Proactive Customer Service Mindset
  • Cross-functional Team Leadership

Key Requirements

  • Bachelor Degree in Computer Science or related field
  • Hands-on experience with SCCM and COTS applications
  • Strong understanding of ServiceNow ITSM modules
  • Experience managing diverse suppliers and vendors globally

Work Rights

Not specified

Tailored Resume

Cover Letter