Tusker Contact Call Centre Advisor - Watford

Lloyds Banking Group

Watford, United Kingdom
Base: £31,380; bonus/equity: annual performance-re...
Hybrid
Experience with inbound and outbound interactions
Strong verbal and written communication skills
Ability to manage internal and external systems
The role involves supporting drivers by delivering excellent service through knowledge, education, and passion while managing delivery anticipation

Job Summary

  • The role involves supporting drivers by delivering excellent service through knowledge, education, and passion while managing delivery anticipation.
  • Candidates must be flexible to work a hybrid pattern requiring at least three days per week in the Watford office.
  • The company offers a generous pension contribution of up to 15%, an annual performance-related bonus, and share schemes.

Matching Summary

The role involves supporting drivers by delivering excellent service through knowledge, education, and passion while managing delivery anticipation.

Salary

Base: £31,380; Bonus/Equity: Annual performance-related bonus; Benefits: Up to 15% pension, share schemes, 22 days holiday

Skills & Requirements

Must-have

  • Experience with inbound and outbound interactions
  • Strong verbal and written communication skills
  • Ability to manage internal and external systems

Nice-to-have

  • Experience resolving complaints in first contact
  • Inquisitive nature asking about context and impact
  • Motivated by achieving team targets

Key Requirements

  • Full-time employment status required
  • Hybrid working arrangement acceptance (3 days onsite)
  • Proven track record of meeting KPIs and SLAs

Work Rights

Not specified

Tailored Resume

Cover Letter