The Assistant Customer Care Manager is responsible for responding competently, promptly, and efficiently to claims for warranty service or reimbursement
Job Summary
The Assistant Customer Care Manager is responsible for responding competently, promptly, and efficiently to claims for warranty service or reimbursement.
The role involves assisting in leading a team to complete customer care service requests and work orders through various processes.
Clayton offers competitive benefits including flexible health, dental, and vision packages, 401K programs with company matching, and paid parental leave.
Matching Summary
The Assistant Customer Care Manager is responsible for responding competently, promptly, and efficiently to claims for warranty service or reimbursement.
Skills & Requirements
Must-have
Warranty bill back process
Customer service work orders
Net Promoter Score (NPS) process
Adhere to safety rules
Work with inspectors
Nice-to-have
Positive and eager to learn
Encouraging culture
Holistic wellness programs
Key Requirements
5+ years manufactured home building industry experience