It Operations & Support Engineer (ea Products)

Airbus India Private Limited

Bangalore, India
Hybrid
Itil operations management
Transversal support
Monitoring & observability
The IT Operations & Support Engineer will manage day-to-day operational support for key Enterprise Architecture platforms (EAR, EAMR, EADA) ensuring adherence to SLAs and acting as the first point of contact for global users

Job Summary

  • The IT Operations & Support Engineer will manage day-to-day operational support for key Enterprise Architecture platforms (EAR, EAMR, EADA) ensuring adherence to SLAs and acting as the first point of contact for global users.
  • This role involves implementing and maintaining application monitoring, executing routine platform maintenance, and occasionally supporting the development lifecycle with bug fixes and minor enhancements.
  • The position requires a Bachelor/Master Degree in Computer Science or a relevant field with 3-5 years of experience, strong ITIL proficiency, database knowledge, familiarity with modern web technologies, and scripting skills.

Matching Summary

The IT Operations & Support Engineer will manage day-to-day operational support for key Enterprise Architecture platforms (EAR, EAMR, EADA) ensuring adherence to SLAs and acting as the first point of contact for global users.

Skills & Requirements

Must-have

  • ITIL Operations Management
  • Transversal Support
  • Monitoring & Observability
  • Platform Maintenance
  • DevOps Integration
  • Continuous Improvement

Nice-to-have

  • Proactive problem-solving
  • Adaptable and flexible approach
  • Commitment to integrity
  • Passion for aviation innovation

Key Requirements

  • 3-5 years of experience
  • Bachelor/Master Degree in Computer Science
  • ITIL Proficiency
  • Database Knowledge (SQL/Postgres, MongoDB)
  • Modern web technologies (Node.js, Angular)
  • Scripting language proficiency (Python, JavaScript, VB)
  • Experience with Git, Jenkins, OpenShift

Work Rights

Not specified

Tailored Resume

Cover Letter