It Support And Analytics Analyst

Marsh & McLennan Companies Inc

Hybrid
3-5 years it support experience
Servicenow incident management
Advanced english proficiency
This role combines frontline technical support with data analysis to ensure efficient service delivery and proactive risk identification

Job Summary

  • This role combines frontline technical support with data analysis to ensure efficient service delivery and proactive risk identification.
  • The position requires advanced English proficiency to support global stakeholders in an on-site environment.
  • Marsh is committed to a hybrid work model where colleagues are expected to be onsite at least three days per week.

Matching Summary

This role combines frontline technical support with data analysis to ensure efficient service delivery and proactive risk identification.

Skills & Requirements

Must-have

  • 3-5 years IT support experience
  • ServiceNow incident management
  • Advanced English proficiency
  • On-site work requirement
  • Hardware and software troubleshooting

Nice-to-have

  • Power BI or Tableau reporting
  • Nexthink monitoring tools
  • SQL or Python data analysis
  • Root cause analysis methodology
  • Cross-functional collaboration skills

Key Requirements

  • 3–5 years of IT Support experience
  • Fluent spoken and written English
  • Experience with ServiceNow ITSM tools
  • Ability to work on-site

Work Rights

Not specified

Tailored Resume

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