Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
**
Saas software support
Customer support experience
Human capital management cases
** Workday is seeking a Technical Support Delivery Analyst for their Pune, India office, requiring expertise in SaaS software support and customer service. The role involves troubleshooting Human Capital Management cases and provides a flexible work model while emphasizing teamwork and customer success. **

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst for their Pune, India office, requiring expertise in SaaS software support and customer service. The role involves troubleshooting Human Capital Management cases and provides a flexible work model while emphasizing teamwork and customer success. **

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • Human Capital Management cases
  • log reading and analysis
  • Talent Management solutions

Nice-to-have

  • curious minds
  • courageous collaborators
  • sun-drenched optimism
  • genuine care
  • adaptability and passion

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • 4+ years enterprise software applications support
  • evidence-based troubleshooting experience
  • log reading and analysis skill
  • Talent Management solutions support
  • SaaS based Enterprise software support
  • Human Capital Management experience
  • Talent Management experience

Work Rights

Not specified

Tailored Resume

Cover Letter