The Remote Support Engineer provides technical support for Rockwell Automation Control Products, diagnosing and troubleshooting malfunctioning equipment or software
Job Summary
The Remote Support Engineer provides technical support for Rockwell Automation Control Products, diagnosing and troubleshooting malfunctioning equipment or software.
Responsibilities include supporting Rockwell Automation's Industrial Controls/Electronic Power Components solutions, managing customer interactions, and updating technical documentation.
The company offers a comprehensive benefits package including health insurance, 401k, paid time off, and a flexible work schedule.
Matching Summary
The Remote Support Engineer provides technical support for Rockwell Automation Control Products, diagnosing and troubleshooting malfunctioning equipment or software.
Skills & Requirements
Must-have
Troubleshooting industrial control systems
Supporting Rockwell Automation products
Network communication protocols support
Customer interaction and expectation management
Technical documentation and knowledge base updates
Nice-to-have
Problem-solving for complex technical issues
Proactive identification of design issues
Improving customer satisfaction and acceptance
Agile and sustainable manufacturing focus
Key Requirements
Bachelor's degree required
Legal authorization to work in the U.S.
2+ years of relevant experience preferred
Experience with Rockwell automation products preferred
Experience with industrial controls preferred
Experience in Electrical or Controls Engineering preferred
Availability for evening and weekend support as needed