Technical Specialist

107

Melbourne, Australia
Not specified; generous discounts; annual compyny ...
Fully remote
Strong experience administering claims under src act
Demonstrated ability in dispute resolution and mediation
Experience developing and conducting training programs
This role supports the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988

Job Summary

  • This role supports the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.
  • You will coach and train team members to deliver a world-class customer experience while ensuring compliance with legislative requirements.
  • The company offers a diverse collaborative culture, flexible work arrangements allowing up to 3 days from home, and comprehensive benefits including paid parental leave.

Matching Summary

This role supports the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.

Salary

Not specified; Generous discounts; Annual company incentive scheme + salary reviews

Skills & Requirements

Must-have

  • Strong experience administering claims under SRC Act
  • Demonstrated ability in dispute resolution and mediation
  • Experience developing and conducting training programs
  • Proven coaching skills for Case Managers
  • Sound understanding of legislation and case law

Nice-to-have

  • Motivated self-starter in fast-paced environment
  • Excellent stakeholder management skills
  • Commitment to continuous improvement initiatives
  • Customer-centric approach to claims management

Key Requirements

  • Strong experience in Workers Compensation setting
  • Ability to manage reconsiderations and appeals
  • Experience in capability development and mentoring

Work Rights

Not specified

Tailored Resume

Cover Letter