fal is building the infrastructure layer for the generative AI era, empowering developers and enterprises to create, deploy, and scale multimodal AI applications
Job Summary
fal is building the infrastructure layer for the generative AI era, empowering developers and enterprises to create, deploy, and scale multimodal AI applications.
Resolve technical issues and provide advanced support directly to customers, including support for fal’s platform (APIs, UI issues, and troubleshooting errors).
At fal, you’ll join a rapidly scaling company defining how AI moves from experimentation to production.
Matching Summary
fal is building the infrastructure layer for the generative AI era, empowering developers and enterprises to create, deploy, and scale multimodal AI applications.
Skills & Requirements
Must-have
Advanced technical support for customers
Troubleshoot REST APIs and authentication
Analyze API logs and error messages
Experience with observability tools
Familiarity with AI platforms
Strong technical writing skills
Nice-to-have
Customer-first mindset
Proactive issue identification
Work independently and collaboratively
Key Requirements
Experience supporting REST APIs
Experience with authentication flows
Experience with monitoring, logging, and observability tools
Familiarity with AI platforms or machine learning systems