Agentic Customer Success Director

Salesforce UK

Remote
Base: cad 160,000 to cad 210,000 annually; bonus/e...
Remote
Ai solutions and organizational change management
Agent telemetry for data-driven improvements
Orchestrate internal salesforce teams and consulting partners
Salesforce UK is seeking an Agentic Customer Success Director to lead customer engagement in driving adoption and optimization of AI solutions within enterprise settings. The role emphasizes a deep understanding of AI and organizational change management, requiring expertise in customer success and governance frameworks

Job Summary

  • As the Agentic Customer Success Director, you are the strategic architect of value, ensuring deep, operationalized adoption of contracted use cases.
  • You will enable the Customer Center of Excellence, monitor agent performance telemetry, and orchestrate a complex ecosystem of internal Salesforce teams and consulting partners.
  • Your success is measured by the customer’s ability to fully utilize their investment against high-impact processes and realize quantifiable business impact.

Matching Summary

Match Score: 85

Salesforce UK is seeking an Agentic Customer Success Director to lead customer engagement in driving adoption and optimization of AI solutions within enterprise settings. The role emphasizes a deep understanding of AI and organizational change management, requiring expertise in customer success and governance frameworks.

Salary

Base: CAD 160,000 to CAD 210,000 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • AI solutions and organizational change management
  • Agent telemetry for data-driven improvements
  • Orchestrate internal Salesforce teams and consulting partners
  • Drive deep consumption of contracted licenses
  • Quantifiable business impact and ROI
  • Identify qualified opportunities for AI agents

Nice-to-have

  • Customer-obsessed and trusted expert
  • Continuous optimization and cultural adoption
  • Proactive identification of high-impact opportunities
  • Bridge between customer and Salesforce Product/Engineering

Key Requirements

  • 8+ years of work experience
  • 5+ years in Customer Success, Professional Services, or Management Consulting
  • Experience standing up governance frameworks
  • Strong ability to interpret platform telemetry and usage data
  • Track record of managing consumption-based accounts
  • Exceptional ability to present complex AI outcomes to C-suite executives
  • Deep understanding of AI/LLM logic

Work Rights

Not specified

Tailored Resume

Cover Letter