Associate Director Of Communications Systems (arlington, Va)
Ennoblecare
Arlington, VA, United States
On-site
Dialpad administration
Zoho crm administration
Call routing and queue design
This role is accountable for key performance metrics including call answer rate, abandon rate, and patient satisfaction scores, ensuring systems support high-performing intake and call center operations
Job Summary
This role is accountable for key performance metrics including call answer rate, abandon rate, and patient satisfaction scores, ensuring systems support high-performing intake and call center operations.
You will own system configuration, call routing logic, workflow automations, and CRM process efficiency, while also being responsible for training and documentation to reduce user errors.
The position offers direct visibility with the CISO, COO, and executive leadership, along with ownership of mission-critical systems impacting business performance.
Matching Summary
This role is accountable for key performance metrics including call answer rate, abandon rate, and patient satisfaction scores, ensuring systems support high-performing intake and call center operations.