Rr-0263275 - Analyst I Infrastructure Services

DXC Technology Australia & New Zealand

Ka, Australia
Fully remote
Second-level it support
Ms windows and office software
Mac os x and mac office
Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests

Job Summary

  • Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests.
  • Resolve all escalated issues within SLA and support efforts to provide proactive support in the form of knowledgebase articles and user training.
  • DXC Technology prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

Matching Summary

Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests.

Skills & Requirements

Must-have

  • second-level IT support
  • MS Windows and Office software
  • Mac OS X and Mac Office
  • PC, Mac and peripheral hardware
  • Tablets and mobile devices
  • Basic network troubleshooting
  • Active Directory and Exchange admin
  • ITSM ticketing system (ServiceNow)
  • ITIL incident management
  • customer service aptitude

Nice-to-have

  • proactive support knowledgebase
  • user training
  • quality communication
  • positive and engaging telephone manner
  • organizational skills
  • researching complex issues
  • self-motivated achiever
  • role model in customer service

Key Requirements

  • 3 years of experience in IT support
  • Upholding SLAs and communication to end users
  • Microsoft and OS X based operating systems
  • computer imaging
  • onsite and warranty for end user equipment

Work Rights

Not specified

Tailored Resume

Cover Letter