Problem Management - Manager

M&G Global Services Private Limited

India
Itil framework and associated industry standards
Siam understanding
Multi-source partner environment
The Problem Manager will oversee and deliver Problem Management across M&G Technology in India, working with internal teams and strategic partners to ensure compliance with central policies, standards, and governance

Job Summary

  • The Problem Manager will oversee and deliver Problem Management across M&G Technology in India, working with internal teams and strategic partners to ensure compliance with central policies, standards, and governance.
  • The role is integral to maintaining stability and reliability in Technology services through mature processes and governance frameworks, reinforcing business trust and enabling SIAM (Service Integration & Management) across multiple suppliers.
  • Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Matching Summary

The Problem Manager will oversee and deliver Problem Management across M&G Technology in India, working with internal teams and strategic partners to ensure compliance with central policies, standards, and governance.

Skills & Requirements

Must-have

  • ITIL framework and associated industry standards
  • SIAM understanding
  • multi-source partner environment
  • ITSM, ITOM and DEVOPS tooling landscapes
  • ServiceNow experience

Nice-to-have

  • comfortable with ambiguity
  • fostering a culture of continuous improvement
  • proactive, forward thinking
  • influential and collaborative manner
  • diverse perspectives

Key Requirements

  • 6 -8 years’ experience in IT Service Management
  • ITIL V4 or V3 certification (minimum Foundation)
  • Graduate

Work Rights

Not specified

Tailored Resume

Cover Letter