Blue Valley Heating and Cooling is seeking a Regional Client Support Manager to lead a team of Customer Service Representatives in a remote role focused on performance, customer satisfaction, and operational excellence. The ideal candidate should have leadership experience in a call center environment, preferably within the home services sector, and possess strong communication and problem-solving skills
Job Summary
The Regional Client Support Manager leads a high-performing team of Customer Service Representatives within the Zephyr Call Center network.
This role focuses on driving performance, elevating customer satisfaction, and ensuring operational excellence across inbound and outbound campaigns.
Candidates must have experience with ServiceTitan, Hatch, Five9, or similar CRM and call management systems.
Matching Summary
Match Score: 85
Blue Valley Heating and Cooling is seeking a Regional Client Support Manager to lead a team of Customer Service Representatives in a remote role focused on performance, customer satisfaction, and operational excellence. The ideal candidate should have leadership experience in a call center environment, preferably within the home services sector, and possess strong communication and problem-solving skills.
Salary
Base: $75,000–$80,000 annually; Bonus/Equity: Additional compensation based on performance; Benefits: Not specified
Skills & Requirements
Must-have
2+ years leadership experience in call center
Experience with ServiceTitan or Hatch CRM
Proven track record achieving KPIs
Strong coaching and problem-solving skills
Nice-to-have
Background in HVAC, plumbing, or electrical
Passion for customer experience
Ability to thrive in remote team setting
Proactive and organized mindset
Key Requirements
2+ years of leadership experience
HVAC, plumbing, or electrical industry background preferred