Patient Care Coordinator

Shoppers Drug Mart Inc.

Mississauga, Ontario, Canada
Competitive salaries; benefits: great benefit pyck...
Minimum 2-year call center experience
Excellent verbal and written communication skills
Strong computer skills in windows environment
The primary objective is to respond to inbound inquiries, triage calls, and ensure data integrity while supporting the patient journey

Job Summary

  • The primary objective is to respond to inbound inquiries, triage calls, and ensure data integrity while supporting the patient journey.
  • Employees receive competitive salaries, a great benefit package, Shoppers Drug Mart discounts, Goodlife gym discounts, and RRSP/Pension plans.
  • The role requires acting as a patient advocate to determine coverage details and facilitate successful reimbursement outcomes.

Matching Summary

The primary objective is to respond to inbound inquiries, triage calls, and ensure data integrity while supporting the patient journey.

Salary

Competitive salaries; Benefits: Great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan; Not specified

Skills & Requirements

Must-have

  • Minimum 2-year Call Center experience
  • Excellent verbal and written communication skills
  • Strong computer skills in Windows environment

Nice-to-have

  • Bilingual English and French preferred
  • Experience with Salesforce system
  • Healthcare or Insurance industry background

Key Requirements

  • Post-secondary education an asset
  • Flexible to work rotating shifts Monday-Friday
  • Occasional overtime may be required

Work Rights

Not specified

Tailored Resume

Cover Letter