Cyber Client Service Technician - Lima, Oh/ On-site
GE HealthCare UK
Lima, OH, USA
Fully remote
Device cybersecurity troubleshooting
Customer it and security personnel liaison
Biomedical equipment security remediation
Acts as the primary GEHC Services face to the customer(s) served, responsible for meeting daily service repair needs of designated equipment, focusing on device cybersecurity
Job Summary
Acts as the primary GEHC Services face to the customer(s) served, responsible for meeting daily service repair needs of designated equipment, focusing on device cybersecurity.
Own customer clinical device security issues from dispatch or identification of issue to resolution, maintaining daily communication to ensure satisfaction and building relationships.
Keep up to date on administrative responsibilities, utilize escalation processes, and identify potential sales leads and business opportunities for the organization.
Matching Summary
Acts as the primary GEHC Services face to the customer(s) served, responsible for meeting daily service repair needs of designated equipment, focusing on device cybersecurity.
Skills & Requirements
Must-have
Device cybersecurity troubleshooting
Customer IT and security personnel liaison
Biomedical equipment security remediation
Clinical device security issue ownership
Daily customer communication
GE security policies and procedures
Nice-to-have
Value-added service recommendations
Competitor information awareness
Market trends understanding
Basic application training
Key Requirements
Associate's or Bachelor's degree in relevant field and 2+ years experience
High School Diploma/GED and 4+ years experience
Experience interfacing with internal and external customers
Experience diagnosing and repairing equipment
Experience troubleshooting and responding to customer concerns
Experience with Web applications and technological programs