Customer Service Advisor - Cebu J Centre 2025

Concentrix

Cebu City, Philippines
Customer service support
Resolve routine problems
Meet contractual kpis
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • meet contractual KPIs
  • provide resolution to customer
  • maintain basic product knowledge
  • track and document information

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • pleasant and professional tone
  • tolerance for repetitive work
  • adapt to changes quickly

Key Requirements

  • High school diploma
  • three to six months relevant experience preferred
  • strong computer navigation skills
  • ability to effectively communicate
  • ability to work independently
  • ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter