Customer Success Associate

Wolters Kluwer

Madison, WI, United States
Base: $33,500.00 - $56,075.00 usd; bonus/equity: n...
Onsite
B2b client service experience
Consultative customer service skills
Proficient with microsoft office suite
In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services

Job Summary

  • In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services.
  • Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
  • Our interview process is designed to assess your individual skills, experiences, and communication style, and candidates are asked to participate without the assistance of AI tools or external prompts.

Matching Summary

In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services.

Salary

Base: $33,500.00 - $56,075.00 USD; Bonus/Equity: Not specified; Benefits: Competitive benefits including medical, dental, vision, 401(k), tuition assistance, and paid parental leave

Skills & Requirements

Must-have

  • B2B client service experience
  • Consultative customer service skills
  • Proficient with Microsoft Office Suite
  • Experience with SalesForce
  • Strong organizational and time management
  • Ability to manage customer escalations

Nice-to-have

  • Strong analytical and problem-solving skills
  • Experience generating add-on sales revenue
  • Ability to absorb product knowledge quickly
  • Excellent verbal and written communication
  • Multi-tasking skills
  • Sound business judgment and discretion

Key Requirements

  • Bachelor’s degree or equivalent
  • Minimum two years B2B client/customer service experience
  • Preferably experience in banking, insurance, hospitality, retail or legal industry

Work Rights

Not specified

Tailored Resume

Cover Letter