Technical Support Analyst

Amex GBT

Mexico City, Mexico
Not specified; not specified; flexible benefits in...
Hybrid (2-3 days onsite)
Bachelor's degree in cs or it
4+ years corporate travel operations experience
Level 2 technical application support
Amex GBT is seeking a Technical Support Analyst in Mexico City to provide Level 2 technical support for travel-related applications. The role requires a bachelor's degree, over four years of relevant experience, and offers a flexible hybrid work environment with attractive benefits

Job Summary

  • This is a 24/7 operational Hybrid role offering necessary training and mentorship to develop technical support capabilities within an inclusive culture.
  • The role involves providing Level 2 technical support for travel booking, servicing, and corporate applications while managing critical incidents within defined SLAs.
  • Employees enjoy flexible benefits tailored to Mexico, including health insurance, retirement programs, and access to over 20,000 learning courses.

Matching Summary

Match Score: 85

Amex GBT is seeking a Technical Support Analyst in Mexico City to provide Level 2 technical support for travel-related applications. The role requires a bachelor's degree, over four years of relevant experience, and offers a flexible hybrid work environment with attractive benefits.

Salary

Not specified; Not specified; Flexible benefits include health insurance, retirement, parental leave, and travel perks

Skills & Requirements

Must-have

  • Bachelor's degree in CS or IT
  • 4+ years corporate travel operations experience
  • Level 2 technical application support
  • Hands-on GDS platform experience (Sabre/Apollo/Galileo/Amadeus)
  • Log analysis tools (Datadog/Kibana/Grafana)
  • Ticketing system proficiency (ServiceNow/Freshservice/Salesforce)

Nice-to-have

  • Experience with Amex GBT applications
  • Salesforce and CRM support experience
  • SharePoint and robotics (Compleat) experience
  • ITIL, Nexthink, or Salesforce certification
  • Strong problem-solving and communication skills
  • Ability to work flexible 24x7 rotational shifts

Key Requirements

  • Bachelor's degree required
  • 4+ years experience in corporate travel operations
  • Proven Level 2 technical support experience
  • GDS platform expertise required
  • Log analysis tool proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter