After Sales Advisor - Automotive (5.25 days) [EL]

WECRUIT PTE. LTD.

Singapore, Singapore
5 days + alternative half saturday
Track nps and csi metrics
Analyse customer feedback data
Implement corrective actions
WECRUIT PTE. LTD. is seeking an After Sales Advisor in Singapore to oversee service quality across various automotive brands. The role focuses on analyzing customer feedback, monitoring performance metrics, and driving initiatives to enhance customer satisfaction

Job Summary

  • The role manages service quality across multiple automotive brands by tracking key performance metrics such as NPS and CSI.
  • Responsibilities include analysing customer feedback from surveys and escalations to identify gaps and implement corrective actions.
  • The position involves preparing regular reports based on customer insights and supporting continuous process improvement for better efficiency.

Matching Summary

Match Score: 85

WECRUIT PTE. LTD. is seeking an After Sales Advisor in Singapore to oversee service quality across various automotive brands. The role focuses on analyzing customer feedback, monitoring performance metrics, and driving initiatives to enhance customer satisfaction.

Skills & Requirements

Must-have

  • Track NPS and CSI metrics
  • Analyse customer feedback data
  • Implement corrective actions
  • Prepare performance reports
  • Execute customer delight initiatives

Nice-to-have

  • Support front-line teams
  • Drive service improvement
  • Review service processes
  • Enhance customer relationships

Key Requirements

  • Experience in customer service management
  • Ability to analyse service metrics
  • Strong reporting and communication skills

Work Rights

Not specified

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