The Customer Operations Specialist performs customer service activities for internal and external customers, ensuring advocacy for the customer and working closely with various departments to provide solutions
Job Summary
The Customer Operations Specialist performs customer service activities for internal and external customers, ensuring advocacy for the customer and working closely with various departments to provide solutions.
This position will be responsible for executing standard and repeat quoting for the site as well as order management for “factory direct” customers, interacting directly with their assigned “factory direct” customers as appropriate.
Our total rewards program includes base salary, a cash-based incentive program, comprehensive benefits with immediate eligibility, parental leave, and a 401(k) plan with company matching contributions.
Matching Summary
The Customer Operations Specialist performs customer service activities for internal and external customers, ensuring advocacy for the customer and working closely with various departments to provide solutions.
Salary
Base: $61,875 - $90,750; Bonus/Equity: cash-based incentive program; Benefits: medical, dental, vision, disability, life insurance, adoption benefits, 401(k) with match
Skills & Requirements
Must-have
Customer service activities
Order management
Customer relationship management
Contract review
Quoting process execution
Issue resolution
Nice-to-have
Lean manufacturing cultural change
Customer advocacy
Sales and service acumen
Resilient and responsive
Key Requirements
Bachelor’s degree in business or related field
5+ years of experience in medical device or related field
Experience reading design drawings and specifications preferred