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The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to enhance their experience with telecommunications services. The position requires technical knowledge in telecommunications and strong communication skills, with a commitment to promoting an inclusive workplace culture.
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Job Summary
The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes.
Candidates must have strong technical knowledge of telecommunications technologies including FTTN/B, FTTC, FTTP, and HFC with Tier 2 troubleshooting capability.
The position operates within a shift rotation between 7:00 AM and 7:00 PM without direct people management responsibilities.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to enhance their experience with telecommunications services. The position requires technical knowledge in telecommunications and strong communication skills, with a commitment to promoting an inclusive workplace culture.
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