Call Center Agent Iii

Olympic Medical Center

Port Angeles, WA, US
Base: $20.39 - $28.75; bonus/equity: not specified...
**
Excellent oral and written communication skills
Coordinate referrals with authorization partners
Maintain patient and provider status updates
** Olympic Medical Center is seeking a Call Center Agent III to provide exceptional customer service and manage incoming referrals for appointments and tests. The ideal candidate will have strong communication skills and a background in healthcare, with a focus on creating a positive experience for patients and providers. **

Job Summary

  • The Call Center Agent III serves as a liaison between referring provider offices and specialty provider offices to process incoming referrals.
  • Employees will receive a competitive salary, excellent benefits, relocation assistance, and the opportunity to live on Washington State's North Olympic Peninsula.
  • This role is essential to creating a positive first impression and supports the clinical and administrative workflow by keeping patients informed.

Matching Summary

Match Score: 75

** Olympic Medical Center is seeking a Call Center Agent III to provide exceptional customer service and manage incoming referrals for appointments and tests. The ideal candidate will have strong communication skills and a background in healthcare, with a focus on creating a positive experience for patients and providers. **

Salary

Base: $20.39 - $28.75; Bonus/Equity: Not specified; Benefits: Excellent benefits included

Skills & Requirements

Must-have

  • Excellent oral and written communication skills
  • Coordinate referrals with authorization partners
  • Maintain patient and provider status updates

Nice-to-have

  • Demonstrated excellence in customer service
  • Prior experience with Epic EHR system
  • One year healthcare setting experience

Key Requirements

  • High School diploma or GED required
  • One year healthcare experience preferred
  • No licensure or credentials required

Work Rights

Not specified

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