Customer Support Specialist

Edmentum Inc

United States, United States
On-site
Handle inbound and outbound customer interactions
Resolve customer issues and questions
Accurately document customer interactions
Edmentum is a remote-first organization dedicated to tech-enabled learning solutions, aiming to ignite student potential

Job Summary

  • Edmentum is a remote-first organization dedicated to tech-enabled learning solutions, aiming to ignite student potential.
  • Responsibilities include handling customer interactions, resolving issues, documenting resolutions, and coordinating with other departments.
  • The role requires excellent communication, computer proficiency, problem-solving skills, and the ability to work under pressure.

Matching Summary

Edmentum is a remote-first organization dedicated to tech-enabled learning solutions, aiming to ignite student potential.

Skills & Requirements

Must-have

  • Handle inbound and outbound customer interactions
  • Resolve customer issues and questions
  • Accurately document customer interactions
  • Utilize knowledge base and training
  • Meet performance metrics and measurements

Nice-to-have

  • Passion for exceptional customer service
  • Positive attitude and professionalism
  • Strong initiative and self-management
  • Ability to fill conversational voids
  • Collaborative team environment

Key Requirements

  • 2+ years customer service experience
  • High School Diploma or GED
  • Associate degree preferred
  • Proficient in Microsoft Office
  • Experience with Salesforce a plus

Work Rights

Not specified

Tailored Resume

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