Ref92279q_2026221750 - Senior Program Analyst - Eit - 2 To 3 Years - Telecom - Genesys Cloud, Aws, Avaya, And Nice

WNS Global Services (Australia) Pty Ltd

Pune, India
**
Cloud based voice technology
Genesys pure cloud
AWS
** WNS Global Services is seeking a Senior Program Analyst with 2-3 years of experience in IT support, particularly in cloud-based voice technologies such as Genesys and AWS. The role requires strong problem-solving skills, the ability to manage daily IT operations, and compliance with IT policies. **

Job Summary

  • Provides L1/L2 IT onsite support for business locations, requiring exposure to cloud-based voice technologies like Genesys Pure Cloud, AWS, Avaya, and recording platforms such as Nice and Verint.
  • Responsible for tracing and solving report issues, cooperating with vendors for IT daily operations, and ensuring compliance with IT policies and requirements.
  • Handles non-routine issues, escalates to management when necessary, and ensures all work is performed in accordance with targets and adheres to SLAs.

Matching Summary

Match Score: 75

** WNS Global Services is seeking a Senior Program Analyst with 2-3 years of experience in IT support, particularly in cloud-based voice technologies such as Genesys and AWS. The role requires strong problem-solving skills, the ability to manage daily IT operations, and compliance with IT policies. **

Skills & Requirements

Must-have

  • Cloud based voice Technology
  • Genesys Pure Cloud
  • AWS
  • Avaya
  • Nice recording platforms
  • L1/L2 IT onsite support

Nice-to-have

  • Operational excellence
  • Digital-led transformational solutions
  • Collaborative models
  • Meet published deadlines

Key Requirements

  • 3 - 5 years of IT work experience
  • Graduate in any stream, B.E/B.Tech, etc.
  • Good understanding of MS OS, Office, outlook mail, VMware, Citrix
  • IT basic knowledge on network, IP telephony, server, Recordings

Work Rights

Not specified

Tailored Resume

Cover Letter