Job Summary

• The Member Services Administrative Coordinator is a customer service-driven role responsible for providing administrative support and proactive outreach regarding membership renewals and account updates.
• This position plays a key role in ensuring positive member experience by providing timely follow-up, maintaining organized recordkeeping, and responding promptly.
• Key responsibilities include serving as a backup point of contact for member inquiries, conducting outbound calls for renewals, tracking renewals, and maintaining accurate member records.

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Skills & Requirements

Key Requirements

• 2+ years of administrative experience
• 2+ years of customer service experience
• 2+ years of office experience
• Strong verbal communication skills
• Strong written communication skills

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