Lead Customer Service Representative

AmeriVet

Base: $19.00-$27.00ph based on experience; bonus/e...
Customer service experience
Leadership and supervisory skills
Veterinary software proficiency
At AmeriVet, your work has a purpose and you will be supported with tools and resources to grow your career meaningfully while making an impact on pets and clients in the community

Job Summary

  • At AmeriVet, your work has a purpose and you will be supported with tools and resources to grow your career meaningfully while making an impact on pets and clients in the community.
  • The role involves supervising and mentoring CSR team members, ensuring smooth front desk operations, and providing compassionate, professional customer service at all times.
  • AmeriVet offers competitive pay, performance bonuses, 401(k) matching, student loan assistance, comprehensive health benefits, generous paid time off, and a supportive, collaborative environment.

Matching Summary

At AmeriVet, your work has a purpose and you will be supported with tools and resources to grow your career meaningfully while making an impact on pets and clients in the community.

Salary

Base: $19.00-$27.00/hr based on experience; Bonus/Equity: Performance bonuses; Benefits: Health, dental, vision, life insurance, mental health resources, 401(k) matching, student loan assistance

Skills & Requirements

Must-have

  • Customer service experience
  • Leadership and supervisory skills
  • Veterinary software proficiency
  • Strong organizational skills
  • Compassionate client communication
  • Fast-paced environment adaptability

Nice-to-have

  • Team-focused coaching
  • Problem-solving skills
  • Collaboration and accountability culture
  • Mentorship and career growth
  • Supportive work environment

Key Requirements

  • 2+ years customer service experience
  • Veterinary experience preferred
  • Leadership or supervisory experience
  • Experience with veterinary software
  • Ability to lift up to 40 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter