Support Engineer

Preciselyusjobs

United States, United States
Fully remote
Deliver application support and maintenance
Solve complex problems
Troubleshoot web application frontends, apis, and backends
Precisely is seeking a Support Engineer to provide application support and maintenance for SaaS and on-premises environments. The ideal candidate will have a strong technical background, particularly in web technologies, Linux/Unix, and database management, while also being comfortable with AI tools in a remote work setting

Job Summary

  • Provide world-class technical support over the phone, email, and remote desktop connections, ensuring continuous 24/7 operation for a range of products, applications, and services.
  • Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases, determining the root cause across product, third-party, or platform libraries.
  • Precisely is an AI-first organization where all employees are expected to demonstrate proficiency in applying AI tools to accelerate work, improve output quality, and eliminate low-value tasks.

Matching Summary

Match Score: 85

Precisely is seeking a Support Engineer to provide application support and maintenance for SaaS and on-premises environments. The ideal candidate will have a strong technical background, particularly in web technologies, Linux/Unix, and database management, while also being comfortable with AI tools in a remote work setting.

Skills & Requirements

Must-have

  • Deliver application support and maintenance
  • Solve complex problems
  • Troubleshoot web application frontends, APIs, and backends
  • Write Linux/Unix commands and shell scripts
  • Understand database management systems and SQL
  • Familiarity with cloud platforms (AWS, Azure, GCP)

Nice-to-have

  • Apply AI-driven analytics
  • Utilize AI-based customer sentiment analysis
  • Understand networking design principles
  • Familiarity with Linux/UNIX operating system internals
  • Familiarity with containerization platforms

Key Requirements

  • Bachelor’s degree in computer science, Information Technology, Electronics, or related field
  • 2-3 years of experience in a similar role
  • US Citizen/Resident or meet FedRAMP requirements
  • Hands-on experience with web technologies and network protocols
  • Proficiency in writing Linux/Unix commands and shell scripts
  • Understanding of database management systems
  • Knowledge of support processes and ticketing systems

Work Rights

Must be a US Citizen/Resident or meet other FedRAMP requirements

Tailored Resume

Cover Letter