Not specified (assumed hybrid/onsite due to the nature of the role)
3-5 years customer operations experience
Hands-on frontline customer service exposure
Pos systems operational environment experience
EPOS PTE. LTD. is seeking a Customer Operations & Training Lead to oversee daily operations and customer service excellence, particularly in managing a team of trainers. The ideal candidate should have a strong background in customer service, people management, and experience with POS systems. This role offers an opportunity to impact the training and operational performance of a growing digital solutions provider
Job Summary
This role supports the Operations and Customer Service Head in overseeing daily operations and service excellence initiatives for a leading POS digital solutions provider.
The ideal candidate will manage a team of Customer Service Trainers while remaining closely involved in frontline operations to ensure consistent service standards.
EPOS, backed by Ant International, empowers SMEs globally with integrated O2O digital, payment, and banking solutions.
Matching Summary
Match Score: 85
EPOS PTE. LTD. is seeking a Customer Operations & Training Lead to oversee daily operations and customer service excellence, particularly in managing a team of trainers. The ideal candidate should have a strong background in customer service, people management, and experience with POS systems. This role offers an opportunity to impact the training and operational performance of a growing digital solutions provider.