Axs _contact Center Representative I

AXS

Frisco, TX, US
Base: $18.00; bonus/equity: not eligible for bonus...
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Multi-line inbound calls
Phone adherence 90%
Talk time goal 8:30 minutes
** AXS is seeking a Customer Care Representative to enhance their customer support team in Frisco, TX, and Scottsdale, AZ. The ideal candidate will possess strong communication skills and a proven track record in customer service, aiming to deliver an exceptional experience for fans and clients alike. **

Job Summary

  • AXS connects fans with the artists and teams they love, selling millions of tickets to thousands of incredible events each year.
  • The Customer Care Representative will manage large amounts of multi-line inbound calls, handle charge by phone, and utilize various back-office systems.
  • We offer a comprehensive benefits package including medical, dental, vision insurance, paid holidays, vacation, sick time, and a 401k plan with employer match.

Matching Summary

Match Score: 75

** AXS is seeking a Customer Care Representative to enhance their customer support team in Frisco, TX, and Scottsdale, AZ. The ideal candidate will possess strong communication skills and a proven track record in customer service, aiming to deliver an exceptional experience for fans and clients alike. **

Salary

Base: $18.00; Bonus/Equity: Not eligible for bonus; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • multi-line inbound calls
  • phone adherence 90%
  • talk time goal 8:30 minutes
  • quality assurance 90% or greater
  • customer service basics
  • Outlook
  • Slack
  • Five9

Nice-to-have

  • enthusiasm and big ideas
  • team player
  • problem solvers
  • positive customer experience

Key Requirements

  • Successful completion of new hire training
  • Two years plus previous experience in customer support
  • Track record of exceeding performance metrics
  • Strong phone and verbal communication skills
  • Familiarity with CRM and Workforce systems
  • Ability to multi-task and manage time effectively
  • High school diploma

Work Rights

Not specified

Tailored Resume

Cover Letter