The Senior Technical Specialist will manage the DEX life cycle, including assessing needs, developing use cases, building personas, measuring DEX scores, and integrating data to assess digital employee satisfaction
Job Summary
The Senior Technical Specialist will manage the DEX life cycle, including assessing needs, developing use cases, building personas, measuring DEX scores, and integrating data to assess digital employee satisfaction.
This role involves partnering with cross-functional teams to understand technology dependencies, proactively improve business activities, and set business outcomes like KPIs and OKRs.
Thomson Reuters offers a flexible hybrid work model, work-life balance initiatives, career development programs, competitive benefits, and a culture focused on inclusion, belonging, and social impact.
Matching Summary
The Senior Technical Specialist will manage the DEX life cycle, including assessing needs, developing use cases, building personas, measuring DEX scores, and integrating data to assess digital employee satisfaction.
Skills & Requirements
Must-have
Implement and use DEX tools
Measure and publish DEX reports
Integrate qualitative and quantitative data
Leverage actionable insights
Partner with cross-functional teams
Monitor technology performance and adoption
Nice-to-have
Promote workforce digital dexterity
AI-enabled workforce
Continuous learning and skill development
Globally recognized award-winning reputation
Pursue justice, truth, and transparency
Key Requirements
6 to 10 years experience in large, complex multinational organization
5 years experience implementing DEX tools
5 years experience with Database/Data Warehouse technologies
Experience with structured data analytics and reporting platforms
Experience using automation and scripting tools
Experience with establishing digital persona and journey mapping