Customer Service Representative

Probe Group

Interact with mobile customers via voice or livechat
Assist in activating or cancelling service
Handle basic troubleshooting and billing concerns
The role involves interacting with mobile customers through voice or livechat channels to provide accurate information about plans and services

Job Summary

  • The role involves interacting with mobile customers through voice or livechat channels to provide accurate information about plans and services.
  • Employees are expected to assist with account setup, updates, troubleshooting, and billing while promoting self-service options.
  • The company values passion, curiosity, and a purpose to do things better, working with clients across the Pacific, Asia, and North America.

Matching Summary

The role involves interacting with mobile customers through voice or livechat channels to provide accurate information about plans and services.

Skills & Requirements

Must-have

  • Interact with mobile customers via voice or livechat
  • Assist in activating or cancelling service
  • Handle basic troubleshooting and billing concerns
  • Promote self-service options to customers
  • Adhere to schedules and company policies

Nice-to-have

  • Passion for doing things better
  • Ability to think differently and challenge the norm
  • Experience with innovative minds and global clients

Work Rights

Not specified

Tailored Resume

Cover Letter