Rrn00017019 - Service Desk Associate

Accenture Australia

Bengaluru, India
**
Level 1 technical support experience
Servicenow or bmc remedy proficiency
Microsoft 365 and active directory knowledge
** Accenture Australia is seeking a Service Desk Associate in Bengaluru, India, to provide Level 1 technical support, ensuring client satisfaction and system reliability. The role requires strong communication skills and proficiency in ITSM tools while working in a dynamic, client-focused environment. **

Job Summary

  • You will serve as a vital link between clients and the systems they utilize by addressing concerns with precision.
  • The role requires providing Level 1 technical support through the IT Service Desk with a focus on efficient issue resolution.
  • This position involves working 24x7 rotational shifts including US/night shifts and weekends at the Bengaluru office.

Matching Summary

Match Score: 75

** Accenture Australia is seeking a Service Desk Associate in Bengaluru, India, to provide Level 1 technical support, ensuring client satisfaction and system reliability. The role requires strong communication skills and proficiency in ITSM tools while working in a dynamic, client-focused environment. **

Skills & Requirements

Must-have

  • Level 1 Technical Support experience
  • ServiceNow or BMC Remedy proficiency
  • Microsoft 365 and Active Directory knowledge
  • Voice-based support capability
  • 24x7 rotational shift availability

Nice-to-have

  • Excellent verbal communication with neutral accent
  • Strong written communication skills
  • Ability to handle irate customers calmly
  • Remote troubleshooting tool usage
  • Collaborative team improvement mindset

Key Requirements

  • 0–2 years in IT Service Desk or Technical Support
  • Minimum 15 years of full-time education
  • Work from office location in Bengaluru

Work Rights

Not specified

Tailored Resume

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