Gpc Training And Service Quality Lead

Roche UK

Sant Cugat, Spain
3-5 years customer care management experience
Global training and qa framework implementation
Regulated environment compliance enforcement
This role plays a pivotal part in shaping service excellence across Roche Diagnostics' global customer support network

Job Summary

  • This role plays a pivotal part in shaping service excellence across Roche Diagnostics' global customer support network.
  • The position requires leading a dedicated team to develop robust training programs and quality assurance frameworks for patient-centered care.
  • Candidates must demonstrate a VACC leadership mindset while fostering an inclusive culture of continuous improvement and operational excellence.

Matching Summary

This role plays a pivotal part in shaping service excellence across Roche Diagnostics' global customer support network.

Skills & Requirements

Must-have

  • 3-5 years Customer Care Management experience
  • Global training and QA framework implementation
  • Regulated environment compliance enforcement
  • VACC leadership mindset application
  • Multi-regional team management skills

Nice-to-have

  • Agile methodology project management knowledge
  • Diabetes therapeutic area expertise
  • Supplier operation management experience
  • Digital solutions healthcare contact center background
  • Fluent command of English language

Key Requirements

  • University Degree or equivalent postgraduate qualification
  • Minimum 3–5 years in Customer Care or Training Management
  • Experience in regulated environments with SOP enforcement

Work Rights

Not specified

Tailored Resume

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