Toyota of Gallatin is seeking a Service Advisor to enhance customer satisfaction by initiating automotive services and repairs. The ideal candidate will have experience in customer service, ideally in the automotive sector, and will be responsible for communication between customers and technicians
Job Summary
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.
Matching Summary
Match Score: 85
Toyota of Gallatin is seeking a Service Advisor to enhance customer satisfaction by initiating automotive services and repairs. The ideal candidate will have experience in customer service, ideally in the automotive sector, and will be responsible for communication between customers and technicians.
Skills & Requirements
Must-have
Initiate automotive services and repairs
Ascertain vehicle performance problems
Develop service estimates
Write repair orders
Maintain customer records
Administer manufacturer warranty
Nice-to-have
Earning customers for life
Exemplary customer service
Team player focused
Key Requirements
Previous Service Advisor experience preferred
Prior experience as an automotive technician a plus