Competitive salary; benefits designed for lifestyl...
8+ years application support experience
Payments or financial services platform expertise
Senior-level incident and escalation management
The Senior Lead role serves as the ultimate escalation point for critical client situations while shaping support strategy and defining standards
Job Summary
The Senior Lead role serves as the ultimate escalation point for critical client situations while shaping support strategy and defining standards.
This position partners with Product, Engineering, and Architecture to influence design decisions with a focus on operational resilience and supportability.
Candidates will lead executive-level client communications during critical incidents and drive enterprise-grade problem management to permanently resolve systemic issues.
Matching Summary
The Senior Lead role serves as the ultimate escalation point for critical client situations while shaping support strategy and defining standards.
Salary
Competitive salary; Benefits designed for lifestyle and wellbeing; Professional education and personal development opportunities
Skills & Requirements
Must-have
8+ years application support experience
Payments or financial services platform expertise
Senior-level incident and escalation management
Executive client communication skills
Cross-system problem analysis and resolution
Nice-to-have
French or German language proficiency
Mentoring senior analysts and leads
Driving support transformation initiatives
High resilience in production-critical environments
Key Requirements
Bachelor's degree in business or related field
8+ years relevant experience in product technical support
Demonstrated senior-level application support for high-availability systems