Manager, Service - The Rec Room Roundhouse

The Rec Room Roundhouse

Unknown, , Canada
Base: $53,700 - $63,700cad; bonus/equity: not spec...
Ensure policies and standards adherence
Protect company assets and inventory
Maximize sales and profitability
The Service Manager shall work to ensure policies, procedures and standards are being followed and adhered to in all guest facing and culinary areas within their location

Job Summary

  • The Service Manager shall work to ensure policies, procedures and standards are being followed and adhered to in all guest facing and culinary areas within their location.
  • Responsibilities shall include the protection of Company assets, people, inventory and facilities, as well as the planning, evaluation and monitoring of operations, merchandise and financial areas within multiple departments to maximize sales and profitability.
  • The SM will support directly with the locations accountability for the guest experience and profit and loss performance of the venue against budget.

Matching Summary

The Service Manager shall work to ensure policies, procedures and standards are being followed and adhered to in all guest facing and culinary areas within their location.

Salary

Base: $53,700 - $63,700CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Ensure policies and standards adherence
  • Protect company assets and inventory
  • Maximize sales and profitability
  • Maintain high quality and service
  • Manage guest facing operations
  • Ensure legislative cleanliness and safety standards

Nice-to-have

  • Vision for hospitality culture
  • Build bench-strength of compliment
  • Role model company culture
  • Share best practices across departments

Key Requirements

  • 1-3 years managing high volume restaurant/venue
  • Post-Secondary education in business/hospitality preferred
  • Ability to analyze customer needs
  • Experience in customer service and people management
  • Demonstrated ability to lead teams
  • Strong working knowledge of restaurant industry
  • Ability to supervise employees
  • Strong conflict resolution skills
  • Ability to respond quickly in dynamic environment
  • Proven experience in training and coaching
  • Proficient with Microsoft Office Suite
  • Provincially applicable alcohol certificate

Work Rights

Not specified

Tailored Resume

Cover Letter