Customer Service Agent

PROBE GROUP

Melbourne, VIC, Australia
Onsite
Effective communication skills
Strong computer literacy
Problem-solving abilities
As a Full-Time Critical Response Agent, you will be the reassuring voice for customers during critical times

Job Summary

  • As a Full-Time Critical Response Agent, you will be the reassuring voice for customers during critical times.
  • Your mission is to provide accurate, timely, and easy-to-understand information, ensuring an exceptional customer experience.
  • Probe Group empowers its team with resources for a healthier, safer life, both on and off the clock.

Matching Summary

As a Full-Time Critical Response Agent, you will be the reassuring voice for customers during critical times.

Skills & Requirements

Must-have

  • Effective communication skills
  • Strong computer literacy
  • Problem-solving abilities

Nice-to-have

  • Experience with Salesforce or Genesys
  • Commitment to continuous improvement
  • Ability to work autonomously

Key Requirements

  • Australian Citizenship or Permanent Residency required
  • Previous experience in a similar role preferred

Work Rights

Must have Australian citizenship or residency

Tailored Resume

Cover Letter