This role is responsible for improving customer satisfaction, sharing advanced insights on churn risks and renewal blockers, and mentoring others in customer-first practices
Job Summary
This role is responsible for improving customer satisfaction, sharing advanced insights on churn risks and renewal blockers, and mentoring others in customer-first practices.
The Senior Renewal Representative also leads efforts to optimize CRM system usage and develop advanced automation workflows.
Autodesk takes great pride in its culture, which guides the way they work, treat each other, connect with customers and partners, and define how they show up in the world.
Matching Summary
This role is responsible for improving customer satisfaction, sharing advanced insights on churn risks and renewal blockers, and mentoring others in customer-first practices.
Skills & Requirements
Must-have
High-volume renewal cycles
Engage Account Executives
Customer satisfaction and retention
CRM system optimization
Advanced automation workflows
Inside sales experience
Negotiation skills
Nice-to-have
Customer-first practices
Strategic analysis
Cross-functional team leadership
Proficiency in Thai language
Key Requirements
Bachelor’s degree or equivalent experience
3+ years in sales, renewals, account management, or customer success
Experience leading renewal cycles
Proven track record closing renewals and driving expansions