Customer Success Manager

Box

Tokyo, Japan
On-site
Account management experience
Customer relationship building
Product knowledge
Box is seeking a Customer Success Manager for its Tokyo office to manage post-sales activities and enhance client relationships, particularly within top and enterprise customers. The ideal candidate will have experience in account management in the IT sector, strong interpersonal skills, and a basic understanding of technology

Job Summary

  • Box is a leading company in the cloud content management market, driving digital transformation for over 100,000 companies globally.
  • The Customer Success Manager will manage all post-sales activities for top and enterprise customers, focusing on relationship building, product knowledge, and planning.
  • Key responsibilities include developing adoption, change management, and utilization plans, conducting strategic reviews, and managing churn risk.

Matching Summary

Match Score: 85

Box is seeking a Customer Success Manager for its Tokyo office to manage post-sales activities and enhance client relationships, particularly within top and enterprise customers. The ideal candidate will have experience in account management in the IT sector, strong interpersonal skills, and a basic understanding of technology.

Skills & Requirements

Must-have

  • Account management experience
  • Customer relationship building
  • Product knowledge
  • Customer satisfaction
  • Retention rate improvement

Nice-to-have

  • Consulting experience
  • Marketing experience
  • SaaS platform experience
  • Team player
  • Energy and new ideas

Key Requirements

  • 3+ years of account management experience
  • Basic technical knowledge
  • English language skills

Work Rights

Not specified

Tailored Resume

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