The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions worldwide
Job Summary
The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions worldwide.
The company promotes a culture rooted in integrity, empathy, and shared enthusiasm, offering flexible work schedules and supporting career growth and wellbeing.
Employees participate in 24/7 global support shifts and contribute to knowledge sharing by creating knowledge articles and engaging in initiatives.
Matching Summary
The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions worldwide.
Skills & Requirements
Must-have
SaaS Enterprise software support
Customer case queue management
Basic SQL query knowledge
Experience with API clients
Object Oriented Programming basics
24/7 global support shifts
Nice-to-have
Creative approach and eagerness to learn
Collaborative communication skills
Work-life balance and wellbeing focus
Resilience under tight deadlines
Mentoring and coaching others
Flexible work schedule
Key Requirements
3+ years SaaS software experience
Experience in support, implementation or consulting