Vice President - Customer Service

Avangrid

Connecticut, US
Base: $200,000 - $248,800; bonus/equity: generous ...
10 plus years customer service experience
Regulatory compliance knowledge
Storm response operations management
The Vice President provides strategic leadership for all customer-facing service functions across Connecticut and Massachusetts to ensure exceptional customer experiences

Job Summary

  • The Vice President provides strategic leadership for all customer-facing service functions across Connecticut and Massachusetts to ensure exceptional customer experiences.
  • This role is critical for storm response operations, leveraging technology and cross-functional coordination to maintain strong customer communication and service continuity.
  • The position offers a competitive salary range of $200,000 - $248,800 along with a generous 12% 401(k) match and comprehensive health benefits.

Matching Summary

The Vice President provides strategic leadership for all customer-facing service functions across Connecticut and Massachusetts to ensure exceptional customer experiences.

Salary

Base: $200,000 - $248,800; Bonus/Equity: Generous performance-based bonuses; Benefits: 12% 401(k) match, health/dental/vision, tuition reimbursement

Skills & Requirements

Must-have

  • 10 plus years customer service experience
  • Regulatory compliance knowledge
  • Storm response operations management
  • Contact center operations expertise
  • Credit and collections process management

Nice-to-have

  • Continuous improvement initiatives
  • Cross-functional collaboration skills
  • Public speaking and representation
  • Technology-driven strategy execution

Key Requirements

  • Bachelor's degree in Business Administration or related field
  • 10+ years of leadership experience in customer service
  • Knowledge of rates, regulations, and regulatory processes
  • Experience managing departmental budgets and vendor relationships

Work Rights

Not specified

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