Cambium Learning® Group is seeking a Client Service Center Senior Agent to support and mentor other agents, focusing on customer service and team development. This fully remote position requires strong communication skills and a passion for continuous improvement in a supportive, educational technology environment
Job Summary
Serve as the first point of contact (Tier 1) for customers, responding to general inquiries related to fulfillment, system functionality, reporting, and related topics.
Assist with new hire training and onboarding (“nesting”) support as needed.
This position is ideal for someone who is passionate about customer service, team development, and continuous improvement.
Matching Summary
Match Score: 85
Cambium Learning® Group is seeking a Client Service Center Senior Agent to support and mentor other agents, focusing on customer service and team development. This fully remote position requires strong communication skills and a passion for continuous improvement in a supportive, educational technology environment.
Skills & Requirements
Must-have
Respond to customer inquiries
Identify, document, and resolve issues
Manage and monitor open cases
Create and monitor reports
Proactively communicate insights
Create and maintain documentation
Nice-to-have
Mentoring and supporting others
Passionate about customer service
Team development and continuous improvement
Key Requirements
High school diploma or equivalent
One or more years of customer support experience
Experience supporting assessments or helpdesk environment is a plus
Demonstrated reliability with consistent attendance
Work Rights
Candidates must reside and work within the United States