Workplace Delivery Manager

JLL

Bengaluru, KA, India
On-site
Workspace service delivery
Occupant and guest experience
Vendor partner management
JLL is seeking a Workplace Delivery Manager in Bengaluru, India, to oversee workspace services and ensure a high-quality experience for occupants and guests. The ideal candidate will have over 8 years of experience in hospitality or facility management, strong leadership skills, and a customer-oriented mindset

Job Summary

  • The role oversees the day to day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs.
  • A key aspect of this role is leading the team to deliver expected standards, maintain clean & hygienic workspaces, seamless GRE services, engagement with other service partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests.
  • JLL empowers you to shape a brighter way forward by combining world class services, advisory and technology for our clients.

Matching Summary

Match Score: 85

JLL is seeking a Workplace Delivery Manager in Bengaluru, India, to oversee workspace services and ensure a high-quality experience for occupants and guests. The ideal candidate will have over 8 years of experience in hospitality or facility management, strong leadership skills, and a customer-oriented mindset.

Skills & Requirements

Must-have

  • Workspace service delivery
  • Occupant and Guest Experience
  • Vendor partner management
  • Compliance to SOPs and SLAs
  • Proactive checks and reporting
  • Client relationship management

Nice-to-have

  • Agility of mind
  • Customer Delight focus
  • Teamwork and collaboration
  • Honesty and trustworthiness
  • Open to new ideas

Key Requirements

  • 8+ years in hospitality/facility management
  • Bachelor’s degree in facilities management/Hotel Management/Hospitality Management, building, business or other related field
  • Excellent verbal and written communication skills
  • Strong analytical, organization and administration skills
  • Adaptable to fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter