Manage customer queries regarding occupational health
Complete bookings for occupational health services
Source resources and manage clinic schedules
The role is responsible for ensuring customers receive excellent service when making bookings, receiving results, and responding to queries for Occupational Health services
Job Summary
The role is responsible for ensuring customers receive excellent service when making bookings, receiving results, and responding to queries for Occupational Health services.
You will source resources, open clinics, and manage clinic schedules while liaising with third-party suppliers to ensure smooth operations.
The position requires working methodically to follow standard operating procedures and meet all agreed SLAs and KPIs.
Matching Summary
The role is responsible for ensuring customers receive excellent service when making bookings, receiving results, and responding to queries for Occupational Health services.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Manage customer queries regarding occupational health
Complete bookings for occupational health services
Source resources and manage clinic schedules
Liaise with third party suppliers for clinics
Issue results from occupational health services
Follow standard operating procedures strictly
Meet agreed SLAs and KPIs
Nice-to-have
Experience working for a service provider
Ability to support continuous improvement projects
Strong verbal and written communication skills
Good working knowledge of Word Excel Outlook
Prior administrative role experience preferred
Key Requirements
National standards education level
Previous administrative or customer service experience
IT literacy with Word Excel Outlook knowledge
Service provider experience in related field preferred