The role involves running a tight operation responsible for processing information requests from partner banks to ensure fast and accurate information exchange
Job Summary
The role involves running a tight operation responsible for processing information requests from partner banks to ensure fast and accurate information exchange.
You will manage a team of Team Leads, holding them to high standards while equipping them to handle hard conversations effectively.
The position requires an independent leader who reads data critically to identify performance gaps and drive sustainable improvements in a fast-moving environment.
Matching Summary
The role involves running a tight operation responsible for processing information requests from partner banks to ensure fast and accurate information exchange.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Experience owning tight SLA targets
High-volume operational environment experience
Strong data literacy and critical reading
Direct performance management skills
Proven ability to challenge processes
Nice-to-have
Independent problem-solving approach
Comfort with difficult conversations
Willingness to get close to the work
Ability to push back on stakeholders
Culture of high standards without apology
Key Requirements
Experience managing SLA, quality, and throughput targets
Proven track record in high-volume operations
Strong performance management and coaching abilities