Support Services Automation Manager

Auto Club Enterprises

Base: $145,900.00 - $194,600.00; bonus: eligible f...
5 years itsm or iam experience
Saviynt iga tool expertise
Bmc helix or remedy itsm knowledge
This role involves owning the design, development, and governance of automated workflows spanning Saviynt and BMC Helix/Remedy

Job Summary

  • This role involves owning the design, development, and governance of automated workflows spanning Saviynt and BMC Helix/Remedy.
  • The company offers remarkable benefits including health coverage, a 401(K) plan with match, pension, and tuition assistance.
  • Auto Club Enterprises is the largest club within the national AAA federation, employing nearly 17,000 people across 24 states.

Matching Summary

This role involves owning the design, development, and governance of automated workflows spanning Saviynt and BMC Helix/Remedy.

Salary

Base: $145,900.00 - $194,600.00; Bonus: Eligible for incentive program based on performance; Benefits: Health, dental, vision, 401(K) match, pension, tuition assistance

Skills & Requirements

Must-have

  • 5 years ITSM or IAM experience
  • Saviynt IGA tool expertise
  • BMC Helix or Remedy ITSM knowledge
  • Identity and service workflow systems thinking
  • Team leadership and vendor management

Nice-to-have

  • Strong written and spoken communication skills
  • Experience with Digital Workplace automation
  • Stakeholder management across multiple departments
  • Ability to drive RCA and permanent fixes

Key Requirements

  • 5+ years in ITSM, IAM/IGA, or IT Operations
  • Experience with Saviynt or equivalent IGA tools
  • Experience with BMC Helix or equivalent ITSM tools

Work Rights

Not specified

Tailored Resume

Cover Letter